Support

What support can help with

• using app features or accessibility settings;
• SteadySkin Plus access, purchase restoration, or subscription questions;
• exports, encrypted archives, imports, or local-data recovery;
• privacy questions and requests; and
• suspected security or data-handling problems.

What to include

Tell us the app version, iPhone model, iOS version, what you expected, what happened, and the exact wording of any error. Steps that reproduce the problem are especially useful.

Please do not put treatment details, health records, or photos in your first email. If a file is needed to investigate the problem, support will explain the narrowest safe way to share it. You decide whether to attach anything.

Purchases and billing

Apple processes SteadySkin Plus purchases, renewals, cancellations, and refunds. Support can help you identify or restore an eligible purchase, but Apple controls charge and refund decisions. Deleting the app does not cancel an active subscription.

Privacy and security

Put Privacy request or Security report in the email subject when relevant. Do not email passwords, device passcodes, complete payment-card numbers, or unrequested health information.

Read the privacy notice for how the app, website, and support channel handle information.